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Questions about a file, a credit, or anything else — ask a real person.
Greenlit is built and run by someone who's spent years in audiobook QC, not a support queue. If your file failed a check you don't understand, a credit didn't apply right, or you're not sure Greenlit fits your workflow, reach out directly.
Before you write in
If you're asking about a specific file, include:
- The file name and the spec it failed (shown in your report)
- Whether you used the free diagnostic or a paid processing run
That's usually enough to diagnose the issue without back-and-forth.